Contact us

In order to get the right assistance with any query you might have, as fast as possible, it’s useful to be aware of the various teams who manage the Village and its services. That way, you can direct your enquiry to the people best able to help, first time, every time.

In an emergency

  • Call 999 immediately, and follow their instructions

  • Only if safe to do so, alert other residents to the emergency

  • Only if safe to do so, alert the Estate Manager on +44 (0) 7595 820534

For any issues relating to the Common Services and Gardens

Please contact the Estate Manager

  • If your issue is urgent, the Estate Manager or their on-call deputy on +44 (0) 7595 820534

  • Non-urgent issues can be reported to the Estate Manager by email - click here to begin

For any issues relating to your Lease or Service Charges

In the first instance, contact Hayley Martin at our Managing Agents, Michael Richards Ltd.

  • Hayley can be contacted by email - click here to begin

  • Michael Richards Ltd. can also be contacted by mail at the following address

    The Gatehouse

    Heritage Walk

    Kew Bridge Road

    TW8 0EF

  • Telephone +44 (0) 20 8232 6620

For any issues relating to the Website

For issues relating to the operation or content of the website, please contact the CVRL web support team

The team can be contacted by email - click here to begin

If you’d like to contact the Directors

For any other issues relating to CVRL, please contact the Directors by email - click here to begin